Privacy & your data

Uğraş Oral and Dental Health Clinic Ltd. (Dentist Travel Turkey) attaches great importance to the security of your personal data. Under the Law on the Protection of Personal Data No. 6698 (KVK Law) and the regulation on personal health data, as a health institution we process and archive the personal data needed to provide health services to you, and share it with third parties where necessary, as described below.

1. Data controller and the data we process

Uğraş Oral and Dental Health Clinic Ltd. (Dentist Travel Turkey), Cumhuriyet District, Candan Tarhan Blvd. No. 30, Kuşadası, Aydın, Turkey, processes the following data as data controller in order to provide health services to you:

• Identity: name, surname, ID or passport number, gender, date of birth and, if we are in touch through social media, your username.
• Contact: address, landline or mobile number, email address and social media accounts such as Instagram.
• Audio and video: calls with our clinic's call centre, recordings from the clinic's security cameras, and medical imaging such as panoramic X-rays.
• Financial and insurance: bank account and IBAN, card details, information needed for invoicing, and public or private insurance details.
• Health: diagnoses and all procedures and treatments carried out at our clinic, including laboratory and test results, examination data, appointments, prescriptions and imaging; previous health data and treatment history where necessary; and health data you share with us on our website, Instagram or Facebook.

We may also process, in a limited way, other personal data you provide to us directly in order to plan your diagnosis and treatment, communicate with you, tell you about topics, campaigns and news that may interest you, and meet our contractual and legal obligations.

2. Why we process your data

• To protect public health and provide medical diagnosis, treatment and care
• To share requested information with the Ministry of Health and other public bodies as required by law
• To give you information about your appointment
• To plan and manage the clinic's internal processes
• To finance and invoice health services
• To verify your identity and your relationship with contracted institutions
• To answer your questions or complaints about our services
• To supply medicines and medical devices
• To design and share content and benefits on our web and mobile channels

3. Who we share it with

Subject to the conditions of the KVK Law, your data may be shared with:

• the Turkish Ministry of Health, provincial health directorates, public health centres and other competent authorities, or persons they appoint, when they request it or when we have a reporting obligation, for example through the e-Nabız system;
• the lawyers, consultants, auditors and other advisers and legal representatives we work with, and organisations we work with under contract to carry out our activities;
• your insurer or social security institution, when your treatment is invoiced to them;
• private hospitals, medical centres, laboratories, ambulance services and other health providers we work with for diagnosis and treatment, including when you need to be referred;
• legal representatives you have authorised.

4. How we collect it and on what legal basis

Some of your data is provided by you, in person or by phone, WhatsApp, social media, our website and other channels. Some is collected by automated means, such as the clinic's closed-circuit cameras, visitor records at entrances and exits, voice recordings and cookies.

We process your data to meet our legal obligations, including Decree-Law No. 663 on the organisation and duties of the Ministry of Health, health notification rules and the Patient Rights Regulation, and for the protection of public health, preventive medicine, medical diagnosis, treatment and care, and the planning, management and financing of health services.

5. How we protect it

As data controller we take the technical and administrative measures needed to prevent unlawful processing of and access to your personal data and to keep it secure, with the additional measures set by the Personal Data Protection Board for special categories of data.

• Our staff are trained in information security, patient confidentiality and data protection, and our data security policies are written down.
• Personal data is destroyed when it is no longer needed for its purpose.
• Systems holding personal data are audited routinely, access to them is limited, and contracts are in place with data processors.
• Software is kept up to date, and our network is protected against cyber attacks, viruses and spam.
• Physical areas holding personal data are locked, access-controlled and protected against fire and flood.
• Misuse is reported to the Personal Data Protection Authority and to the public prosecutor.

6. Security cameras

Our clinic is monitored and recorded by camera systems 24 hours a day to keep the premises secure and for inspection purposes.

7. Your rights

Under the KVK Law you have the right to:

• learn whether your personal data is processed and, if so, request information about it
• access and request your personal health data
• learn the purpose of the processing and whether your data is used for that purpose
• know the third parties in Turkey or abroad to whom your data is transferred
• ask for incomplete or inaccurate data to be corrected
• ask for your data to be deleted or destroyed
• ask for third parties who received your data to be told about any correction, deletion or destruction
• object to a result against you that comes solely from automated analysis of your data

We will reply clearly, in writing or electronically, within 30 days of receiving your request. Applications are free of charge unless the law sets a fee.

8. How to apply

Please fill in and sign our application form (PDF) and send it:

• in person with photo ID, or through a notary, to Cumhuriyet District, Candan Tarhan Blvd. No. 30, Kuşadası, Aydın, Turkey, marked “Inquiry regarding KVK Law”;
• by registered electronic mail (KEP) to [email protected], signed with a secure electronic or mobile signature;
• or by email to [email protected] from the email address registered with us, with “Inquiry regarding KVK Law” in the subject line.

The full information notice is also available as a PDF.